Help center

Answers about privacy, the 64-digit key, WaChat Plus, the web, and refunds.

Can WaChat read my messages?

No. Messages and media are stored on your device and in the hidden app folder of your own Google Drive. No server of ours sees them. All we know is that you are signed in and your subscription state.

Is this an official WhatsApp app?

No. WaChat is independent and not affiliated with WhatsApp or Meta. It reads the WhatsApp backup that is already on your device, with your own key.

Why do I need the 64-digit key?

Because WhatsApp's local backup is encrypted with it. Without it no app can open it — which is exactly what keeps your data safe. The key never leaves your device.

WhatsApp gives me a passkey, not 64 digits?

Since October 2025 the default is a passkey. Turn the encrypted backup off and on again and choose "Use 64-digit encryption key instead". The app walks you through it.

Free vs Plus?

Free: one chat pulled directly with all its messages forever, unlimited export imports, 300 MB of media on Drive. Plus: every chat, nightly sync, unlimited media, the web, and full memories.

If I stop Plus, is anything deleted?

Nothing is deleted. Your chats, media and reactions stay. Only the extras switch off: pulling new chats, nightly sync and advanced memories.

How do I open my chats on a computer?

Open web.wachatplus.com; you get an 8-character code and a QR. In the app: Settings → WaChat Plus Web → Link a device → scan or type the code. Your chats appear in under 5 seconds. Or sign in with Google directly.

Does the web see my messages?

The browser reads files straight from your Drive with a token of your own. The server only issues the token and never touches a file. You can sign out any device from the app.

My chat is huge — 300,000 messages?

Direct pull has been tested on a 336,000-message chat with media. The web loads chunks progressively and caches them in the browser, so the second open is instant.

Is there an iPhone version?

Android first; the web works on any device with a browser — including iPhone and Mac — once you have pulled the chats from an Android phone.

How do refunds work?

Subscriptions are billed by Google Play and refunds follow Google's policy (48 hours automatically from Play, then on request). Details on the refund policy page.

Does optional encryption affect the web?

No. You type the passphrase once in the browser and keys are derived locally with the same parameters as the app. The passphrase is never sent anywhere.

Still need help?

Email support@wachatplus.com - we reply within one business day.